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The Futures Triangle: Revolutionizing The Future, Now Within Your Domain
This year’s Applied Strategic Foresight course at the Copenhagen Institute for Future Studies (CIFS) was a transformative experience. The lecture introduced the Futures Triangle, a groundbreaking model that provides a critical framework for navigating future hesitations. The model’s three components, Push of the Present, Pull of the Future, and Weight of the Past, offer a comprehensive tool for understanding and addressing the complexities of change.
In the customer service domain, a pervasive presence of AI has dominated discourse, yet the model’s barriers are often overlooked. This year’s Pega annual customer event, Pega’s PrepWorld, delved into how AI could create a more agile and informed future. During a presentation by Keren Agun from CIO consulting firm Band, Agun emphasized that AI ambition is rarely anchored, yet organizations are willing to put in the effort. She highlighted that AI success requires a foundation of safeguards, much like the tools in the customer service library, which must offer stress release and business resilience.
AI in the Service Domain: Apuishing Barriers
Pega’s BluePro Forty, introduced during PegaWorld Delivery, demonstrated how AI could transform legacy systems. The company’s Blueprint solution leverages generative AI to accelerate legacy application development. Asference demonstrated how this could leverage video annotations to repurpose COBOL systems, a legacy language celebrated 60 years ago, and helped large enterprises mitigate the risk of integrating outdated technologies.
The legacy tech disruption caused by COBOL Thomas necessitated a different approach to transformation. ThroughAgICollection analysis, Pega revealed that 88% of respondents were fearful of losing patience with agile alternatives, and 68% were grappling with system devalidation. This underscores the need for organizations to recognize and invest in the importance of legacy systems, even if their legacy seems outdated from a modern perspective.
Agentic Growth: Moving Forward With Factors
The Futures Triangle model recognized the assumption that innovation is always framed by a " -: Undoing Some Boundaries." This mindset is crucial for driving future growth. While an organization might focus solely on AI and data analytics, it must also address the foundational challenges that hold it back. For instance, 48% of respondents had difficulty moving past outdated legacy apps, which remains a critical barrier regardless of efforts to modernize.
BENETT EVANS and BAPHOPHOPהחלטת in a 2024 survey reported that 30% of enterprise workflows are now reliance on the cloud, a reality that Pega found still unwritten. This statistic highlights the need for organizations to shift from "A: Fixingcodex Inadequately" to "A: Rebuildingcodex from the Ground Up." As COBOL becomes more complex, enterprises face the daunting task of implementing legacy solutions that can seamlessly integrate with new, advanced systems.
Pega’s Blueprint solution, developed over 5 weeks before PegaWorld, bridges the gap between legacy and modernity. The app can ingest various legacy data and assets, much like Keren Agun described with Ag Occupy, the modern version of COBOL. This capability addresses the critical challenges posed by legacy systems, enabling organizations to pivot toward active agile strategies. The company demonstrated the feasibility of this solution by bagging a COBOL system scheduled for October and resuming development in late May, proving that agentic capabilities can quickly address legacy obstacles.
In a world saturated with "A: Exploringnew Frontiers," the Futures Triangle and Pega’s Blueprint offer a tangible path to agentic transformation. By recognizing the hand brakes that binds organizations to the past, companies can "A: ClosingtheLoop" and embrace a future that is not just digital but actively adaptive, where learning and innovation thrive.
Conclusion
The Futures Triangle and Pega’s Grafina are not just tools but prompts for human thought. They remind us that ambitious transformation requires understanding and addressing the foundational challenges—barriers like past conventions that anchor our progress. By embracing these insights, organizations can build a future that thrives on agentic change, where the past remains a mirror that reflects their path forward. The course with CIFS underscores the importance of layering agency within the vision for the future—so let’s turn the futures to pitch, just as Pega kept their customers invested.
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